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Showing posts from October, 2006

Replacing files in the "Files" area

Legacy stores have a "Files" button in the Yahoo! Store editor. This can be used to upload files to the store, things like pdf files, images, videos, whatever. It used to be that there was a separate "Files" library for the editor and for the published site - just like there is an editor version of your store and a published version. Well, apparently, there were some internal changes recently, and either this is not the case, or there is something with how Yahoo! Store resolves references to the file library.

The issue: if you have a file (say, image.gif) in the file library, and your store has been published, back in the editor if you upload a new version of this existing file with the same name and try to reference it (as /lib/yourstoreid/image.gif, for example), you will see the old, published version, no matter how hard you try. The only solution at this point is to upload the new file and republish the site. After that, you'll see the new version.

Obviously,…

Reserved page in Yahoo! Store

A client of mine asked me to figure out why her order status page - which contained only a simple HTML form - didn't work on her published site. It was a strange phenomenon, the page she created worked perfectly fine in the editor, but on the published site, all it showed was the word OK. This was really strange, as I couldn't see anything wrong with the HTML itself.

Then, I thought, since the form used an outside service to return order status, maybe that service did something to the page. So I took the form out (leaving that order status page basically blank, with only the store header, navigation, and footer on it) and republished. Same thing! Only OK on the published site... Then I looked at the source of that page, and in the source there was nothing else except for OK. Now that was really strange, because in Yahoo! Store you cannot even create a page that does not at least have a regular web page layout like this:

<html>
<head>
<title>No Name>/title>
&…

Live Support for your Yahoo! Store

You might have heard about LivePerson (www.liveperson.com) the leading provider of online chat that can be integrated into any web site (including any Yahoo Store.) With a service like that, you place a small piece of HTML code on your pages, and a "Live Help" image will appear on your pages. When a visitor has a question, they can simply click that image and initiate a chat with you (or one of your support personnel.) Or, you can initiate a chat from your end by inviting a visitor to chat. It is a great way to provide instant help and answer perhaps that last question that a potential customer might have.

If you ever considered adding such a feature to your site (or if you haven't), I wanted to show you a similar tool I just found called Crafty Syntax Live Help.

Crafty Syntax is a live help solution that allows you to offer live chat functionality to your visitors. And best of all, as opposed to other commercial chat packages, Crafty Syntax is free. That's right, it i…